Refund policy
Refund Policy
At silkier., we are committed to creating high-quality haircare products that deliver real results. Due to the personal and hygienic nature of our products, we have outlined the following policy to ensure the safety and integrity of every order.
Returns & Refunds
All sales are final. We do not accept returns or issue refunds on any products once they have been purchased.
Because our products are used for personal care, we are unable to restock or resell any returned items. This policy ensures that every customer receives products that are fresh, unused, and uncompromised.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery at info@silkierhairco.com.
Please include:
- Your order number
- Clear photos of the product(s) and packaging
- A brief description of the issue
Once reviewed, we will provide a replacement or store credit if the issue is verified.
Shipping Issues
silkier. is not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier. We recommend ensuring that your shipping address is correct and secure at the time of purchase.
Order Changes & Cancellations
Orders are processed quickly to ensure timely delivery. Because of this, we are unable to guarantee order changes or cancellations once your order has been placed.
Product Use & Sensitivity
We recommend reviewing all ingredients prior to use. If you have known sensitivities, please perform a patch test before full application.
silkier. is not responsible for any allergic reactions or sensitivities that may occur.
Contact
For any questions or concerns, please contact us at:
📧 info@silkierhairco.com
Our Commitment
We stand behind our formulas and are dedicated to delivering products that support healthy, hydrated, and beautiful hair.